Email & Support Automation
Your inbox sorts and answers itself.
Routine emails are automatically categorized, answered, or forwarded to the right person. Your team only handles what truly needs attention.
Free AI AssessmentThe problem
Your support team (or you) is drowning in email: dozens of messages a day, a large share of them the same questions. Response times suffer, mistakes happen, and the pile still isn't cleared by the end of the day.
The solution
Every new email is read and classified: category, urgency, sentiment.
For known cases the AI pulls the answer from your knowledge base and drafts the reply.
Simple cases go out automatically after approval; anything sensitive lands in your review queue. Upset customers get priority.
In practice
A bike online shop, two people on support: most of the inbox is "Where is my order?", returns, and sizing questions. The AI classifies every email, pulls the order status from the shop system, and lays out ready reply drafts; standard cases go out automatically after approval. The complaint from a waiting customer, though, lands flagged at the very top, and the team handles it first, before the routine. (This kind of pre-sorting runs on our own inbox, too.)
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What you get
- Automatic classification and tagging of tickets
- Ready-made reply drafts for the most common inquiries
- Automatic replies for simple standard cases
- Detection of urgent or upset inquiries
- Feedback on which questions keep coming back unanswered
Frequently asked questions
Does the AI reply on its own?
Only for simple standard cases. Everything else comes to you as a draft for approval. A human stays in the loop.
Will it match our tone?
Replies are based on your previous answers and your knowledge base; you set the style.
What about data protection?
Emails often contain personal data, so processing and the knowledge base run EU-hosted, with deletion and retention rules.
Let's take the first step.
Setup in 2 to 4 weeks depending on the solution. Hosted in the EU, your data stays here.
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